Payment and refund policy

This agreement (hereinafter referred to as the Offer) is an official offer by Individual Entrepreneur NATALIA IAKHINA, 322440248, (hereinafter referred to as the "Contractor") to an individual (hereinafter referred to as the "Customer") on the terms specified below, and containing all essential conditions for the provision of information and consulting services, the list of which is specified in this offer. The acceptance of this offer is the Customer's full or partial payment for information and consulting services in accordance with the terms of this agreement. From the moment the funds are received to pay for the services provided to the Contractor's current account, this agreement is considered concluded between the Customer and the Contractor.This agreement, concluded through the acceptance of this offer, is governed by the norms of civil law on the accession agreement, since its terms are defined by the Contractor in this offer and can be accepted by the Customer only by joining the proposed Agreement as a whole. By making an acceptance, the Customer confirms that he has fully read and agrees to the terms of this agreement. The Contractor reserves the right to make changes to this offer, in connection with which the Customer undertakes to independently monitor the availability of changes in the offer posted on the site http://qa-career.com

1. Terms and definitions used in this Offer

In this offer, unless otherwise indicated in the context, the following terms have the following meanings and are an integral part of it:
1.1 The "Contractor" is Natalia Ivanovna Yakhina, who carries out entrepreneurial activities in the provision of services to the population in the field of education.
1.2 "Offer" — this document, which is a public offer of the Contractor, addressed to any individual, to conclude a contract for the provision of services (hereinafter referred to as the "Contract") on the terms contained in the Offer, including all its appendices.
1.3 "Customer" means any individual who has accepted (accepted) this offer on the following terms and conditions and provided the Contractor with his personal data through registration on the Platform, which can be used by the Contractor to identify the Customer and provide services.
1.4 "Platform" is a specialized virtual platform (software package) for conducting distance learning.
1.5 "Service" is the actions of the Contractor, which consist in providing information support to improve the skills of software testing engineers, which is designed according to the type of training course.
1.6 "Acceptance" means the Customer's full and unconditional acceptance of the terms of the offer, which is expressed in payment for services.
1.7 "Streams" are virtual groups on the Platform, administered by the Contractor, and the Customer becomes a member of one of them based on his account.
1.8 "Stream Content" means information materials, the rights to which belong to the Contractor and/or its contractors, posted by the Contractor in the Stream, namely: author's programs, video materials (including video recordings and recordings of broadcasts), articles and any images, as well as any other materials posted in the Stream at the discretion of the Contractor and used for the provision of Services.
1.9. Information and consulting services – remote consulting of the Customer through electronic voice and video communication channels in the form of an online course (hereinafter referred to as Services)
1.10. Workshop (online course) – a set of video lessons, information products, online webinars, consultations, united by a common theme and helping to achieve the goals of concluding this Agreement. The content of the course depends on the tariff chosen by the Customer.
1.11. Training (online course) is a set of video lessons, information products, online webinars, consultations, united by a common theme and helping to achieve the goals of concluding this Agreement. The content of the course depends on the tariff chosen by the Customer.

2. Subject of the Agreement
2.1. The subject of this Offer is the paid provision by the Contractor of information and consulting services by remote consulting of the Customer through electronic channels of text, voice and video communication in the form of a course or online consultation in the manner and within the time limits provided for in this Offer (hereinafter referred to as the "Service").
2.2. The course is provided in the form of access to manuals (text, graphics, audio, video and other information materials). Additionally, one or more classes can be held in the form of consulting seminars (including through video conferencing (webinars), trainings, lectures, practical classes, etc.).
2.3 The content and cost of services are specified in clauses 6 and 7.
2.4. The service is limited to providing the Customer with information and developing skills for its independent use usage.
2.5. The Contractor has the right to change the terms of this offer unilaterally at any time without prior agreement with the Customer.
2.6. The Customer confirms that prior to the conclusion of the Contract (acceptance of this Offer), he received from the Contractor all complete information about the scope, timing, and procedure for the provision of services.

3. Assurances and guarantees of the Parties
3.1. The Contractor certifies and guarantees that he is self-employed, registered in accordance with the current legislation of the Russian Federation.
3.2 The Contractor may inform the Customer about its special offers, as well as about the offers of its partners.
3.3. The Customer certifies and guarantees that, by performing actions to accept the Offer, he:

3.3.1 has legal rights to enter into contractual relations with the Contractor;

3.3.2. has reached the age of 18;
3.3.3. independently studied the information about the Performer in open sources, considers it possible to benefit from the information provided by the Performer, taking into account his own starting skills and knowledge on the topic of the course.

4. Rights and obligations of the Contractor
4.1. The Contractor undertakes to:
4.1.1. Provide full information about the Services and the procedure for their provision.
4.1.2. Provide information and consulting services via an Internet connection.
4.2. The Contractor has the right to:
4.2.1. Make changes to the course program.
4.2.2. Reschedule the dates of video lessons and online webinars. If it is impossible for the Customer to be present directly during the webinar, the Contractor, at the request of the Customer, sends him a link to the video recording of the webinar.

4.2.3. Involve third parties to fulfill their obligations under the Agreement.
4.2.4. Inform the Customer about the special offers available to the Contractor or the Contractor's partners.
4.2.5. Independently determine the forms and methods of providing Services, taking into account the current legislation of the Russian Federation, as well as the specific terms of the Offer
4.2.6. The Contractor has the right to change the dates and times of lessons, webinars, online meetings, consultations and calls within the Course, as well as other terms of service.
4.2.7. To demand from the Customer timely and full payment of the cost of Services in accordance with the terms of this Agreement. To provide Services only after the Customer has made an advance payment and accepted this Offer.

4.2.8. To receive from the Customer any information necessary to fulfill its obligations under the Offer. In case of non-presentation or incomplete or incorrect presentation of information by the Customer, the Contractor has the right to suspend the fulfillment of its obligations until the necessary information is provided in full.
4.2.9. If the Customer provides feedback on the services provided by the Contractor, or the results of tasks performed within the framework of the execution of this Agreement in a test form, in the form of a photo or video recording, the Contractor has the right to distribute these materials on the Internet and use them to advertise the Contractor's services.
4.2.10. Close access to the course without the right to a refund in cases of violation by the Customer of the requirements of this Agreement, including the use of profanity by the Customer during the course, disrespectful attitude and insult to other Customers, insults and calls for distrust of the Contractor on the Internet and social networks, in group chat in messenger, insulting employees of the Contractor, attempts at hacker attacks, the fact that the Customer violated the exclusive copyrights of the Performer.
4.2.11. Close access to the course without the right to a refund in case the Customer performs any actions that create obstacles for the Contractor to provide services under this offer.
4.2.12. Close access to the course without the right to a refund in case of violation by the Customer of clause 5.1.8. of this offer.
4.2.13. Close access to the course without the right to a refund in case of violation by the Customer of clause 5.1.9. of this offer.
4.2.14. Close access to the course without the right to a refund in case of violation by the Customer of clause 5.1.10. of this offer.
4.2.15. Close access to the course without the right to a refund in case of violation by the Customer of clause 5.1.11. of this offer.
4.2.16. To use for commercial and advertising purposes all materials/reports/cases that arose as a result of the Customer's actions or with his participation in the execution of this Agreement with the prior consent of the Customer.

5. Rights and obligations of the Customer
5.1. The Customer is obliged.
5.1.1. Take part in the course at the time specified by the Contractor.
5.1.2. If the course assumes the fulfillment of the Contractor's tasks, perform them accurately and within the time specified by the Contractor when submitting the assignment.
5.1.3. To pay in full and on time the cost of the Services provided by the Contractor in the manner, within the time and in the amount established by this Offer
5.1.4. Comply with all the rules for receiving Services established by the Contractor of this Offer.
5.1.5. Promptly transfer all necessary documents, information, information and data necessary for the Contractor to fulfill its obligations under this Agreement.
5.1.6. Independently ensure the technical possibility of using the Contractor's Services on their part, namely:
– proper Internet access;
– availability of software compatible with the transmission of information from the Contractor and other necessary means.
5.1.7. Immediately notify the Contractor of the change in their contact details in writing by means of a contact e-mail.
5.1.8. Not to distribute information materials obtained during the provision of Services, as well as not to record them on audio and/or video media. If the Customer allows the dissemination of this information, he is liable to the Contractor for losses caused by the fact of dissemination of information, including lost profits.
5.1.9. Not to disclose confidential information and other data provided by the Contractor in connection with the execution of this Agreement.
5.1.10. Follow the rules of conduct at online webinars and in group chats in messengers, show respect for the Contractor and other Customers.
5.1.11. Not to record, distribute (publish, post on Internet sites, copy, transfer or resell to third parties) for commercial or non-commercial purposes the information and materials provided by the Contractor to the Customer under this agreement, create information products based on it in order to extract commercial profit, as well as use this information in any wayor in any other way except for personal use.
5.1.12. Not to transfer to third parties and ensure the confidentiality of passwords for access to the personal account /account, as well as to ensure the confidentiality of links to view webinar recordings received from the Contractor under this agreement.
5.2. The Customer has the right to:
5.2.1. Contact the Contractor for all questions related to the provision of Services, as well as ask questions related to the provision of Services, only by e-mail chuzhikova.n@gmail.com
5.2.2. Refuse to participate in the course in compliance with the terms of this Offer.
5.2.3. To refuse to provide additional information at any time by sending a corresponding notification to the Contractor.

6. The procedure for obtaining access to services

6.1. The Customer places an order for the provision of services by sending their data through the payment form on the website http://qa-career.com

6.2. Upon notification on the specified website, the Customer confirms that he is familiar with the terms of the offer, and undertakes to provide the Contractor with all the information necessary for the proper provision of services, including the request for which is made through the platform and Personal Account.
6.3. The Contractor provides services remotely via the telecommunication Internet by providing the Customer with access to the specified services through the Customer's Personal Account located on the platform. The customer independently consumes the services provided at a convenient time for him during the paid period of service provision. The customer independently decides on the application of the information received during the provision of services.
6.4. The Services include, but are not limited to:
• providing access to the Stream Content for the period specified in the tariff description on the website qa-career.com;
6.5. The Contractor does not provide educational services to an official educational institution and does not issue any certificates and certificates of the established state standard.
6.6. The Service is provided during the period paid for by the Customer. The period for granting access to the service is indicated on the website and is determined by the paid cost.
6.7. The Services are considered to have been properly rendered and accepted by the Customer if, within 5 (five) days after the end of the provision of Services, the Contractor has not received written reasoned objections from the Customer. After the specified period, the Customer's claims regarding the shortcomings of the Services, including in terms of quantity (volume), quality and cost, will not be accepted.
6.8. There is no provision for drawing up a certificate of delivery and acceptance of services.

7. Cost of services and payment procedure
7.1. The cost of services is either 300-360€ or 500-600€, depending on the current special offers. Payment is made in lari at the exchange rate in effect at the time of purchase.
7.2. The cost of information and consulting services under this agreement may be changed unilaterally by the Contractor at any time.

7.3. Payment for Services under this Agreement is carried out on the terms of full payment of the cost of Services and in accordance with the procedure established by this Agreement.
7.4. The Customer is solely responsible for the correctness of the payments made by him.
7.5. Payment for Services is made by the Customer by transferring funds in favor of the Contractor no later than one day before the day of the start of the provision of Services (start of the course). Other conditions may be agreed with the Contractor on an individual basis.
7.6. The moment of payment is considered to be the receipt of funds to the Contractor's current account.
7.7. The Customer is not allowed to access the course until it is fully paid.

8. Refund of funds
8.1. All applications for a refund are accepted only in writing in the prescribed form and only by e-mail to the Contractor at: chuzhikova.n@gmail.com . To send such an application, the Customer must request an application, fill out and print it, put his personal signature, scan and send the document by e-mail in PDF or JPEG format to the Contractor.
8.2. A copy of the applicant's identity document, a screenshot of the payment document confirming the payment in PDF or JPEG format must be attached to the refund application.
8.3. Any other correspondence on social networks or messengers on the issue of refund, except as specified in clause 8.1. of this offer, is not considered an official appeal to the Contractor and has no legal force.
8.4. The decision to refund or refuse to refund the funds is made by the Contractor within 10 (ten) business days from the date of receipt of the relevant application from the Customer.
8.5. Funds are returned to the Customer's account from which the payment was made within 10 (ten) business days after the decision on the refund was made.

8.6. In case of satisfaction of the request for a refund, access to the course for the Customer is terminated within 1 (one) business day from the date the Contractor sends the decision on the corresponding refund to the Customer. The specified Customer's request for a refund is also considered a withdrawal of the previously given acceptance of this offer.

9. Responsibility of the parties and dispute resolution
9.1. In cases of non-fulfillment or improper fulfillment of their obligations under the Agreement, the Parties are responsible subject to the terms of this Agreement.
9.2. If the Customer, for reasons beyond the control of the Contractor, did not use the provided access to the course materials or other service of the Contractor, the service is considered to have been provided properly and the funds paid to the Contractor are non-refundable.
9.3. The Contractor is not responsible for the inability to provide Services by the Contractor / acceptance of Services by the Customer, if such an impossibility arose as a result of a malfunction on the Internet, software or equipment of the Customer.
9.4. Unless otherwise specified in this Agreement, the Contractor is not responsible to the Customer for: indirect losses, loss of profit, loss of benefit, 9.5. In everything not stipulated in this Agreement, the parties are responsible

9.6. The Contractor is not responsible for achieving any results related to the practical application of the information provided within the framework of the provision of services. Any recommendations received by the Customer as part of the provision of services are implemented by the Customer independently.
9.7. The Contractor is not responsible for the non-compliance of the provided service with the Customer's expectations and/or for his subjective assessment, such non-compliance with expectations and/ or a negative subjective assessment are not grounds to consider the services provided to be of poor quality or not to the agreed extent.
9.8. All disputes and disagreements that may arise from or in connection with this Agreement must be resolved through negotiations between the Parties. In the event of a dispute, the Parties will take all possible measures to resolve it. The time limit for responding to a claim is 10 (ten) business days from the date of its receipt.
9.9. If it is impossible to resolve disputes and disagreements in the manner specified in clause 9.8. of the Offer, they are subject to settlement in court at the Contractor's location.

10. Force majeure
10.1. Without contradicting the above, the parties are released from liability for full or partial non-fulfillment of obligations under the Offer if the non-fulfillment of obligations was the result of acts of force majeure, including: actions of public authorities (including adoption of legal acts), fire, flood, earthquake, strikes, wars, other natural disasters, lack of electricity and/or computer network failures, strikes, civil unrest, riots, other circumstances beyond the control of the Parties and any other circumstances, not limited to the above, that may affect the performance of the Parties to this agreement.
10.2. A Party that cannot fulfill its obligations under the Offer must promptly, but no later than five calendar days after the occurrence of force majeure circumstances, notify the other Party in writing, providing supporting documents issued by the competent authorities.

11. Result of intellectual activity
11.1. All information materials provided by the Contractor to the Customer in the course of rendering services are the result of intellectual activity, exclusive copyright, including related copyrights belong to the Contractor.
11.2. For any use of the results of the Contractor's intellectual activity in the form of distribution, processing, copying, providing access to such materials to third parties without the Contractor's written consent, the Customer undertakes to pay the Contractor a fine of 3,000 euros for each case of distribution, processing, copying, providing access to materials to third parties. The fine is paid by the Customer within 10 (Ten) calendar days from the date of receipt of the relevant Contractor's request.

12. Confidentiality and trade secret regime
12.1. The Parties acknowledge that the information materials accessed by the Customer are the result of the Contractor's intellectual activity and contain confidential information.
12.2. Information materials are subject to the trade secret regime.
12.3. The Customer undertakes to comply with the trade secret regime and not to take actions aimed at distributing or disclosing information, or creating a threat to its disclosure or dissemination, in particular:
- providing a login and password to a third party from the personal account on the Internet platform;
- copying information materials in any way, transferring printed materials on paper, sending materials to third parties by e-mail or messengers,
- disclose information contained in information materials orally or in writing, including through social networks;
- not to disclose in any way the information received from the Performer through group chats in messengers.

12.4. It is prohibited to transfer to third parties, as well as to create conditions for third parties to obtain authority to access the Contractor's information materials and use these materials for commercial purposes on their behalf.

13. Processing of personal data
13.1. The Customer's personal data is processed. When registering on the Website, the Customer provides the following information: surname, first name, patronymic, contact phone number, e-mail address.
13.2. By providing his personal data to the Contractor, the Customer agrees to their processing by the Contractor, including for the purpose of fulfilling the Contractor's obligations to the Customer under this public offer, promoting goods and services by the Contractor, conducting electronic and sms surveys, monitoring the results of marketing campaigns, customer support, conducting prize draws among Customers, monitoring Customer satisfaction, as well as the quality of services provided by the Contractor. Leaving feedback to the Performer (in any form) The Customer agrees to the Contractor's use of these reviews in order to promote and advertise their services.
13.3. The processing of personal data means any action (operation) or a set of actions (operations) performed by the Contractor using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification) extraction, use, depersonalization, blocking, deletion, destruction of personal data.
13.4. The Contractor has the right to use the "cookies" technology. Cookies do not contain confidential information.
The Customer hereby agrees to the collection, analysis and use of cookies, including by third parties, for the purposes of generating statistics and optimizing advertising messages.

13.5. The Contractor receives information about the IP address of the Site visitor. This information is not used to identify the visitor.
13.6. The Contractor is not responsible for the information provided by the Customer on the Website in a publicly available form.
13.7. The Contractor has the right to record telephone conversations, online (video) classes with the Customer. At the same time, the Contractor undertakes to: prevent attempts of unauthorized access to information obtained during telephone conversations, online (video) classes, and / or transfer it to third parties not directly related to the execution of Orders.

14. Details of the Contractor:
Individual Entrepreneur NATALIA IAKHINA, 322440248
working hours: 10:00 -19:00 on weekdays
yakhina.ni@gmail.com , +995 511 308 272