Payment and Refund Policy

Last updated: 8th of January

Service provider (Controller):
Natalia Iakhina – autónoma (self-employed), Tax ID/NIE: Z1571561E
Email: yakhina.ni@gmail.com
Phone: +34 607 331 190
Website: https://qa-career.com

This document governs the payment, access, and refund conditions for the online courses and consulting services provided via qa-career.com.

By paying for the services, you accept these terms and agree to this Policy.


1. Definitions
• Customer / Student: Any individual purchasing services or courses on the Platform.
• Platform: The website and learning system through which services are delivered.
• Service: Online course, workshop, webinar, or consulting session, including access to learning materials.
• Acceptance: Full payment for the selected course or service.
• Stream / Course Content: Educational materials, videos, documents, and other resources provided by the Contractor.

2. Service Provision
1. Services are provided remotely via the internet.
2. Access to courses is granted upon full payment.
3. The Customer can access materials during the paid period at their convenience.
4. The Contractor may adjust course schedules, content, or delivery methods if necessary, and will provide recordings of live sessions where applicable.
5. The Customer is responsible for having the technical means to access the services (internet, compatible software, devices).

3. Payment Terms
1. Payment must be made in full before access is granted.
2. Prices are listed on the website and may vary according to special offers.
3. Payment is processed through the online form on the website or other payment methods specified.
4. The moment of payment is considered the receipt of funds by the Contractor.
5. Access to the course will not be granted until payment is received.

4. Refund Policy
1. Refunds are handled in accordance with Spanish consumer protection law.
2. Refund requests must be submitted in writing via email to yakhina.ni@gmail.com, including:
• Full name and contact information
• Proof of payment
• Reason for the refund
3. Refunds will be processed within 10 business days from receipt of a valid request.
4. Access to the course is terminated immediately upon refund.
5. The Contractor reserves the right to deny refunds if:
• The course was fully consumed
• Terms of use were violated
• The Customer engaged in unauthorized sharing of materials

5. Customer Obligations
1. Participate respectfully in webinars and group chats.
2. Keep access credentials confidential.
3. Do not record, share, or distribute course materials without prior written consent.
4. Complete course assignments as required (if applicable).

6. Intellectual Property
1. All course content and materials are the intellectual property of the Contractor.
2. Unauthorized use, distribution, or commercial exploitation is prohibited.

7. Limitation of Liability
1. The Contractor is not responsible for:
• Internet, device, or software issues preventing access
• Individual results from course application
• Subjective satisfaction with the course
2. Services are provided “as is” within the scope of the agreed course content.

8. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including technical failures, natural disasters, or other emergencies.

9. Data Processing
1. Customer personal data (name, email, phone) is processed for course delivery, communication, and legal compliance.
2. Data is handled according to the Privacy Policy and Cookies Policy.
3. Use of cookies and tracking technologies is only with the Customer’s consent.


10. Contact

For questions regarding payment, refunds, or services:
Email: yakhina.ni@gmail.com
Phone: +34 607 331 190